1. Platform data underwriting
Digital platform data can enable underwriting via embedded finance, which can benefit small businesses that may lack the traditional data to assess credit risk. Data available through different digital platforms can be used to determine small businesses’ creditworthiness.
2. Tailored user experiences through collaboration with digital platforms
Digital platforms can offer a better loan application experience than traditional banks. A simple and guided customer experience would allow small businesses to apply for credit in context, reducing the effort required for loan applications elsewhere. For example, Dinie, a pioneer in embedded lending, enables digital platforms to offer business-to-business credit and payment products in Latin America. Dinie also offers overdrafts, risk management, and capital market services. By June 2023, it had disbursed approximately 15,000 loans to 4000 merchants.
3. Offering small businesses customer insights
Companies that offer embedded finance create an anchoring system to educate small businesses about financial services, navigating them to the digital sector in the process. Platforms that embed financial services can also provide additional value-added services, such as financial management and analytics tools. For example, digital platforms have the potential to provide small businesses with customer demographic data that might not otherwise be easily accessible. Merchant marketplaces, such as Shopify, Etsy, and Mercado Libre, can offer small businesses customer engagement information. Similarly, Boost Technology, a Strive Community partner
, uses data analysis, behavioral science, and conversational commerce to generate insights for micro and small retailers via WhatsApp to support more informed decisions and drive improved business outcomes.
As embedded finance continues to grow, traditional banks will need to rethink their roles. Some may become "invisible" infrastructure providers, enabling financial services behind the scenes, while others may partner with non-financial companies to stay relevant. The lines between banking and other industries will blur, creating a more interconnected financial ecosystem.